Privacy policy
Last updated: April 3, 2026
Assembly Doorware operates this store and website, including all related information, content, features, tools, products and services, to provide you with a considered and seamless shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise interact with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect:
- Contact details — name, shipping and billing address, phone number, email
- Payment information — card details, transaction data, payment confirmations
- Account information — login details, preferences, saved settings
- Transaction history — items viewed, added to cart, purchased, returned or exchanged
- Customer communications — messages, enquiries, support requests
- Device information — IP address, browser type, device identifiers
- Usage data — how you navigate and interact with our website
This allows us to provide a more tailored and reliable experience—from checkout through to delivery and support.
How We Collect Your Information
We collect personal information through:
- Direct interactions — when you place an order, create an account, or contact us
- Automated technologies — including cookies and similar tracking tools
- Service providers — who support our website, payments, and operations
- Third-party partners — where permitted by law
How We Use Your Information
We use your personal information to:
Deliver and Improve Your Experience
To process orders, manage your account, arrange shipping, and provide tailored product recommendations—ensuring your experience feels intuitive and considered.
Marketing and Communication
To share updates, offers, and relevant product information. You can opt out at any time via the unsubscribe link in our emails.
Security and Fraud Prevention
To protect your account, verify transactions, and maintain a secure shopping environment.
Customer Support
To respond to enquiries and provide informed, helpful guidance.
Legal Obligations
To comply with applicable laws and enforce our terms and policies where required.
How We Share Your Information
We only share your information where necessary to operate our business effectively:
- With Shopify and trusted service providers (e.g. payments, shipping, analytics)
- With marketing and advertising partners to deliver relevant content
- When required by law or legal process
- In connection with business operations (e.g. mergers or restructuring)
- When you direct or consent to sharing (e.g. shipping or integrations)
All third parties are expected to handle your information in accordance with their own privacy policies.
Our Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes certain personal information to enable and improve the Services. This may include sharing data across Shopify’s platform and with third parties in different jurisdictions.
Shopify may also use enhanced features that combine data from your interactions across multiple stores.
To learn more, visit the Shopify Consumer Privacy Policy or access the Shopify Privacy Portal.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices, and we recommend reviewing their policies before sharing personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to have it removed.
Security and Data Retention
We take reasonable steps to protect your information. However, no system is completely secure.
We retain your information only as long as necessary to:
- Provide our Services
- Meet legal obligations
- Resolve disputes
- Enforce our policies
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Receive a copy of your data
- Transfer your data to another provider
- Opt out of marketing communications
To exercise your rights, contact us using the details below.
You can also learn more about your rights via Shopify: https://privacy.shopify.com/en
Complaints
If you have concerns about how your information is handled, please contact us. You may also lodge a complaint with your local data protection authority where applicable.
International Transfers
Your personal information may be stored or processed outside your country of residence.
Where required, we rely on recognised legal mechanisms (such as Standard Contractual Clauses) to ensure your data is protected.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: